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Second?
placement Fail/ and win
where did you get that statistic
Hello UncleCoon — I should say AntiCoon
Yo Mama!
with comcast, you are always sloppy seconds.
i am 76th or so
trumbone?
you still win. Also Go comcast.
This is actually a Mind Trick Win.
“So I’m being charged more?”
“No. Carry on, there is nothing to see here…”
It’s like Soviet Customer Service.
Noooooooooooo, you beat me to it
Newb
Eat my poo
if you insist
I hate Comcast customer service. They don’t know a thing about what they are doing.
amen to that.
not that time-warner is any better.
From the looks of it they barely know English.
so true… But when you only train people with a 2 week course and out source your call centers what do you expect.?
Good to see a fellow comcast employee helping out. Business awaits me! LOLOLOLOILOLOLOLOLOLOLOLOLOLOL
Hell yeah, I do second you. and yes I had that crappy 2 weeks training.
I dont know what you are talking about, my training was 8 weeks, paid in full, along with mileage, which was a lovely extra check for when I first started.
In house Comcast is 8 weeks, outsourced centers are 2 weeks with minial support from Comcast. YAY!
yeah. comcast blows! I hate workin here. lol someone shoot me!!
FFUUUUUUUUUUUU
win!
No. FUUUUUUUUUUUUUUUUUUUU
Ohhhhh, nothing like Comcast customer service.
It’s Comcastic!
*head explodes*
Even if there were no comments here, there would still be one Failure in Communication.
$.02 is also not the same as .02 cents either.
It makes no cents.
sounds like your 2 cents is that he makes no cents.
It sounded centsable at the time.
Can I get a penny for your thoughts?
Will a ha’penny do?
only for those with half a brain
thats laughable!
Cents when?
That’s a matter of opinion.
I’m so glad that in the universe I live in, it’s not.
No more than it’s a matter of opinion that .02 meters is not equal to .02 cm.
Best. Check. Ever.
That was Verizon
Fail
NO!!! so close
Ewww I used to have Comcast, now I just use sidereel lol yay free shows on the internet
that’s special… why is it that customer service representatives for large-scale media services always stand strong behind their illogical math and reasoning skills? it hurts my brain.
Because they’re required to read only what it says on their cue cards/monitor for each situation. Of which there are only three or four, so if yours isn’t among the chosen, they’re required to repeat a qualified phrase over and over until you finally agree.
The calls are recorded and if they veer even slightly from the script they can get fired.
Yes, it’s still epic fail, but it’s on the part of the idiots upstairs who don’t have to be screamed at for the utter stupidity.
This, however, may be an exception. Maria here definitely sounds like management potential.
Your statement has left me utterly depressed, because I believe that it is true. Thanks.
Sorry, but at least try to take comfort in the fact that you don’t have to do that for a living eight hours a day. :^D
I worked for Comcast, didn’t read a script, but upper management were indeed foolish.
I do that exact jobs, for 8 hours a day, and I get paid a really, really good amount of money. so I love not having to hear idiot customers all day. The reason his bill is $25 rather than $19.99 is because he’s renting a $5.00 modem, and in his state, taxes come out to approximately $5.00. So yes, his internet is $19.99. Probably should just post the whole conversation on there, but then it wouldnt be funny woudl it?
I think IKEA has such cards. I contacted them and only got “That’s got nothing to do with IKEA UK” several times. Then they told me to mail customer services. The customer services I’d just spoken to. I’m sure the response would be “That’s got nothing to do with IKEA UK”. Sigh.
I think I’ll push the boat out and contact their CEO instead.
You should go work for Comcast.
WIN!
+45,000 points.
Hey, how can i help you?__| Okay, let me bring up|
Yeah, I would like to talk__| your monthly charges.|
about my charges_______| Okay._____________|
_____________________|__________________|
There is no change, _____|_FUUUUUUUUUUUUUU|
November 24.58________|_..__\……./_.__UUUUU|
December 25.58 ._______|_/……\…./….\__UUUUU|
-But there is a charge of…|_|…..o….o…..|_UUUUU|
There is no change…____|_|…_____…./_UUUUU|
_____________________|_\…\___/…./_UUUU…|
Up is down
left is right.
unless you are martha coakley and get left behind by the left who voted for the right.
Jeff Zucker is going to fit right in at Comcast
The reason is because there is an EXTRA day in December. Hence the extra charge. Almost every ISP charges this way.
this may be true, but this does not excuse the fail at claiming 24 and 25 are the same number. it took you one sentence to give a reasonable explanation, what’s her excuse?
Even if they are charged more because of the extra day in December it is a whole dollar more rather than 81.6 cents which was the daily cost in November.
So they are still charging too much in December regardless of daily vs monthly billing.
I have never been charged this way with any of the ISPs I have used. I have always paid a monthly rate which was the same regardless of the length of the month.
I’ve never heard of this before in my life. It’s the same every month, what backwards hick internet do you use that charges by the day?
Either way, I assure you, Comcast does not do this. In fact, Maria said it herself: 19.99/month for service (+ tax; + cable modem rental I assume, which should not change from one month to the next, and if it does like conformist138 said it shouldn’t result in her claiming he’s being charged the same amount)
Former Verizon staff or Verizon training job? You decide.
You stole my post! I was going to say Maria must work at Verizon in her spare time…
http://verizonmath.blogspot.com/2006/12/verizon-doesnt-know-dollars-from-cents.html
“Consuela, is that you?”
“No”
Mr. Comcast No is Home.
Mr. Cohen always here.
We’re out of lemon pledge…
Can’t you bring that from home?
Nightshayde!!! This one isn’t a video!!
*puts aspirin next to the fail in case of still-persistent headaches*
LOL!
My headache is better for the moment — about to leave work and head home.
I’m still completely flipping out about how much photo editing I need to do tonight & possibly tomorrow morning … and I have to pack (which I don’t like to do).
*megadragonsqueeeeeeze*
Have fun scrapbooking! I hope your wind-driven rain stops, too.
*squeeze*
Sorry…not even the first to fail at first failing….or something like that.
Reminds me of the mexican made off family guy, and her name is Maria. “Noo, superman not here…eh nooo..”
Only in NH.
In defense of the Comcast employee,, it seems that the service is $19.99 and the $1 change is in tax or some other outside source. So she could be right in saying that he is not being charged more by them.
Bullshit, it’s photoshopped.
I doubt that it’s photoshopped – I called comcast about the same thing about a month ago.
They had raised the price of renting the modem by ~$1. My internet + cable package was still the same price technically – and if I gave them back the modem and used my own, I could take that whole charge off the bill every month (was about $3, became about $4 I think)
Exactly. The service is still $19.99, but the taxes amount to more. So when she said he wasn’t being charged more for the service, she was correct. He’s being charged more overall, yes, but Comcast doesn’t decide what the taxes will be.
I say this fail is a fail, or that the real fail here is that this Andy fellow doesn’t know what the eff he’s talking about, and has probably never paid attention to his cable bills before. It may have been nice if she had recognized what he was asking, but if he’d paid attention to his bill at all, the whole conversation wouldn’t have taken place.
Thank you!
B***es just get over your F***ing pride and admit you’re wrong and fix it! People like this drive me crazy.
Anyone who doesn’t murder comcast customer service representatives with axes and chainsaws and sledgehammers gets to go to heaven. And have comcast cable.
we ditched comcast. this is why.
My mother had the same problem with them over the phone. Her bill has gone up a dollar each month for the past 4 months but they claim she is being charged the same.
She should try paying them a dollar less each month and insist that she pays the same.
Denial win?
I saw the words “Comcast Fail” and figured that would be a redundant statement, wouldn’t it?
What type of peasant calls to complain about a 1 dollar difference on their internet bill? I say subscriber FAIL.
What is your threshold for dollar amount worth complaining about then?
So what would happen if someone were to quietly add an extra dollar onto every customer’s bill? They can probably figure that 99% of them won’t bother (or won’t feel comfortable) complaining about it. Even if it’s an honest mistake, something like that could have huge cumulative repercussions. And even if people do inquire about it, it’s a rare front-line customer service rep who will rub two clues together and say “gee, I’ve had a lot of these complaints lately, maybe there’s something odd going on.”
Nope – if a company enters into a contract with me for a specific amount, you bet I will tell them if they get it wrong. And to be fair, I would also point out to them if they were charging me too little – not that that’s ever happened yet.
In real life, where I encounter by far the most billing errors is in health insurance claims. They beat everyone else combined, by at least an order of magnitude.
Is this guy just playing dumb?
What am I looking at here? People need to realize that what seems funny to them may seem funny to no one else in the entire world. Your private dispute with Comcast over billing issues – yeah, not interesting. At all.
Irony: using three lines of text to say “ZOMFG! I’m not reading all that!”
lol
FFUUUUUUUUUUUUU
They are in the dial
-500 points. Also, here’s a free “LOSER” sticker to stick on your forehead, AUSTIN.
-900 points. Yes, you’re a “d0uche.”
From hufflepuff
Clearly those charges he incurred must include tax after 19.99. We all know how expensive special fees/taxes/etc are. Look at our phone bills. Clearly the idiot posting this, doesn’t realize those include taxes. And the Comcast employee is not smart enough to point out the fact that it is from the taxes/fees which brings it higher (or maybe it does later on in the conversation).
Poster fail. Why is this even on fail blog. It’s lame.
It’s 1 dollar you kyke
That would be “kike” but then again I wouldn’t expect an obvious Jew hater to actually know how to spell.
As for Comcast, I have them and every month my husband is banging his head against a wall, trying to figure out which is more important, internet or our sanity. Sadly internet always wins.
Cool, then you pay it
last person i’d ever listen to about money, is a Jew, Jew Eater…
lolololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololololo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This is not a real comcast email address. Nice try though.
Comcast employees have a comcast.com E-Mail for work.comcast.net for their personal acct at home.
Try working for the bastards. I was shocked by 1600 volts while servicing a comcast customer and the shock blew out half my teeth right out of my mouth. I was off work recooping for 5 months. Workers Comp refuses to pay me and Comcast says I didn’t have an accident at work. There are supposedly 10-15 witnesses that state the accident NEVER happened. I would like to know where all these witnesses to the accident were when I was sucking electric? Now I have to cough up $7,000 for my teeth to be removed, and dentures put in. Still waiting to get paid for the 5 months I was off. All ComSuck has to say to me is, “Hope you feel better cause the most important thing is your health and we want you back to work so we can fire you for something real.” Here in Illinois, ComSuck is one of the front runners to tv service. To bad AT&T isn’t better or dish. Trust me, as soon as I get my money owed to me from the accident I am dropping ComSuck immediately and moving to some place that DOES NOT have ComSuck available.
So if you have ComSuck, instead of sending them the money monthly… send me the money. Call customer service and complain to them about their ethical practices and maybe tell them about my story. See what happens. ALWAYS ASK FOR A SUPERVISOR AND DON’T SETTLE FOR A PRICK THAT JUST ANSWERED THE PHONE. ALL customer service people are stupid and read from a standard script. If you want the ComSuck headquarters address, let me know and I can post the address, contact name and phone number that you can send a written letter of discuss to them. Maybe with everyone’s help, they will start to pay me.
well sounds like you were just being incompentent. if workers comp wont pay you and were injured at work sue them, if the judge finds you were being incompentent obviously you were! and sounds like you are just being a freeloader wanting people to send thier hard earned money to you! and why should I go out of my way to send a letter of discuss when I dont even know you? oh and you do know that ComCast is not the people who pay you if you have a work related accident…right? right? cmon right? ok, actually I will tell you business have worker comp insurance so they dont loose thier business to some made up or phoney lawsuit against thier company…think Inc. Incorporation.
Most worthless advice ever. If you’re not at an inhouse comcast center (which, 99.9% of the time, you wont be) asking for a sup. just wastes your time. At the third party centers sups dont have any more authority then agents. Whenever I get one of those calls with “you’re the supervisor, do something” its a piss off.
What exactly is going on here?
Did anyone else read Maria’s last ‘No’ like Consuela from Family guy?
Actually, it looks like they undercharged him the one month and then made up the difference the next month. If you add them together and divide by two, it comes to $24.98. So he actually owes them $0.01 if he’s supposed to be paying $24.99 a month.
Well… ironically… he would actually owe them $0.02. A penny for the first month and a penny for the second.
If you scroll up you can read my post. And look at the image carefully before putting 24.98
Am I the only one who noticed that it is actualy Andy that failed here ?
The customer support chick said he pays 19.99 for internet service, but I’m pretty sure the moron also has a tv subscription or some other thing.
So this is a moronic fail where moron thinks he’s right.
He’s being charged the same rate, the taxes have fluctuated. Happens all the time.
Why do people sit at home and video tape the news with a camera? In the event that something funny happens on the news?
This person OBVIOUSLY can’t read, and chose not to include the remaining portion of the conversation, that explains he is being charged 19.99 for internet, which it states at the top. He probably was not charged more, his taxes were most likely the cause of the difference in change. Maybe if he READ his bill, he would understand. The rate was still the same.
But I’m sure he cut that part off of the conversation since its his FAIL for not reading his bill.
Yeah, I about died when I saw that pic.
I work for Dish Network as a Call center rep on the phone and I’ve known many many many agents out there who do stuff way more idiotic than this (which could -almost- be excused as a typo, fortunately.)
Gotta love it. It’s mainly because the training courses are never long enough, they hire a lot of dufus people and…well….business rules are -always- changing so you never know whats right anymore.
Woot.
$25.48 is obviously not more than $19.99, what is wrong with people? If everyone could share Comcast’s whimsical, fantasy way of billing, the world would be a happier place… where they make more money and we don’t notice.
I work at Comcast Corp in Philly. Comcast doesn’t want to satisfy old customers — just get new ones. There is a rumor going around that Corporate is concerned about a nationwide “pull the plug” on Comcast day on March 13th 2010 which is being staged by disgruntled employees and dissagtisfied customers. Since Comcast won’t satisfy the customer complaints, the goal is to hit Comcast Corp including big wig Brian Roberts on the old man’s birthday which is March 13 with a total blackout from every Comcast household. Way to go America! Hit the cable giant where it hurts — right in it’s NASDAQ.
Actually I suspect that the guy complaining about a higher bill may have been charged more in his alternate fees or taxes rather than the internet cost itself and was just being a dummy about it.
i love this!!!!1!!look ehat shes about to put!ill finish it:fffffuuuuuuuuuuucccccccccckkkkkkkkkkk yyyyyyyyyyyyoouuuuuuu!im done:)
lol i love this!i think comcast ppl should be more dependaple…..even though i dont pay the bills…..I JUST KNOW!anyone else agree?
what we have here is a LAZY customer service rep – there are certain taxes in this industry that change sometimes from month to month- if moron customer service rep had the brains to type a complete explanation it would go something like this…..november was 24.48 and december was 25.48 – this was due to a change in tax rates, your service charge remains 19.99 per month…….i would have been fired if I had ever given one word shit answers like that in a web chat.
She says the 19.99 is for the internet service. Perhaps there is an extra fee on something which is added to the 19.99? thats sort of how i understood this …
There’s a $5 modem rental charge as well. Which most people don’t realize. Even though they are told. (I’m not entirely defending Maria, as even as a Comcaster, I can admit that Care is the bane of everyone else that works at Comcast’s existence. But I also see the accounts of hundreds of average customer’s accounts everyday. There’s fails on both ends. Trust me. i.e. – ‘Sub is irate that service is out. Claims there is power outage in area’)
Comcast makes me lose my train of thought mid-sentence constantly too, as you can see.
allright, a little math for you numnuts…
24,99-24,48= 0,51
24,99+0.51= 25,48
See what they did there? in november they charged 51 cents less and in december the charged 51 cents more.
Therefor, he did pay exactly what he should.
(i haven’t taken the 19.99 in consideration)
Wow…one..ONE.. person out of 100 got it right. It amazes me how bad at math people are here then complain for nothing. He got charges the exact same amount overall. $19.99 is the flat fee before taxes which included FCC tax, City tax, County Tax, State tax. So really people should complain to the State and other government institution making $5 off a $19.99 subscription. That said Comcast still suck and so do TimeWarner, Charter, Cox, Verizon, Echostar..all of them milking the broadband cow instead of increasing download/upload speeds considerably. The technology has been there for years already.
I didn’t claim that my math is any good or that my calculations would be right….. lol
I just pwned myself
Did you ever post that?
Meaning, did u put the comment?
i bet he was being charged the same amount from comcast but the fees and taxes went up, so no, he was not being charged more from comcast. if this is the case, wow, shoot yourself.
I had a problem with Verizon FIOS supposedly coming to my area and doing an install one day. I took the whole day off, waited an extra hour before I decided to call them, told the person on the other end of the line who I made the appointment with and who the regional representative was, and they responded ‘I don’t know any of those people’. So I inquired where they were, as I was living in Virginia, oh – Pakistan. The next 5 representatives I spoke with, that became the first question I asked…after being bounced around the world (on the phone), I finally got someone whose native tongue was English, and fairly local, just to find out that no…in fact Verizon wouldn’t be there for another 18 months!
WHY THE HELL DID I GET AN APPOINTMENT FOR AN INSTALLATION THEN?
Comcast IS fail. Also, Satan.
The only thing I could think about while reading this is that Maria must have some relation to Consuela the Hispanic Maid from Family Guy.
Seriously, this is so par for the course for Comcast. We had 3 different techs come out 3 separate times to fix a problem with our wifi. Each of them gave us a different reason for the problem and none of them could fix it.
19.99 for internet plus the modem lease which is about 5 dollars i think