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Tech Support Fail



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Picture by: Beef_Stew Submitted by: Beef_Stew via Fail Uploader

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» 263 Failures in Communication

  1. Vettori says:

    first

  2. Ianwee says:

    OmGzOrz u iZ fIRsT?!
    wELlL dONe!
    YouR PaREntS mUsT Be PR0UD.

  3. Vettori says:

    actually no, my parents cut themselves ever since i was born

  4. loufail says:

    Room# 2046, IP address 127.0.0.1; please send me a new internet.

  5. Undaddy says:

    Hi guys, I am working in IT for… ehh far too long. Not unusual to have Intranet and Internet access seperately. It’s not rare for employees of the companies I work for to lose Internet connection only, while there are still do everything in the Intranet, including email and exchange server access (Emails = possible).

    Some companies also use Internet via terminal server for safety reasons. If “internet doesn’t work”, only google and failblog are down, rest is fine :)

  6. Ianwee says:

    Show them you’re fail blog first comment! They’ll love it!

  7. Brittany says:

    Also, if you can’t read, contact us on the same email and we’ll write back to you as soon as possible.

  8. dr.adrian says:

    The green love heart makes it all better.

  9. The Moomin says:

    The pen has a red lid but writes in black. LOL!

  10. marxz says:

    … but if your business has its own mail server…

    but …. ah hell it’s still a fail as the tech should have done an all user email.

  11. romenov says:

    Sorry but this isn’t a fail =)
    That mail traffic (probably a school or so) will travel over intranet first so the internal mails would still work even if the internet is borked

  12. MRN ♂ says:

    It says “If your internet is not W or King”. What kind of secret message is this anyway?

  13. Soulwar says:

    I agree this is not a FAIL. The FAIL is posting this as a FAIL, whomever submitted, posted and thinks this is a FAIL are the FAILers.

    • Hairy says:

      Since the posters are FAILers we are FAILers for FAILing in commenting on this FAIL, FAIL?

      • Davian Wolfe says:

        but what if the FAIL FAIL with a FAIL on the commentor FAIL but we just FAIL by looking at the FAIL which is not a FAIL as was said but is actually nothing. Either that or FAIL with a FAILblob of FAILsauce.
        Awesome-sauce.

        • Chinchillas–moresoft4U says:

          Enough! You FAIL, I FAIL, we all FAIL! And when there’s enough FAIL to go around for all, then a chain smoking monkey appears sporting a flannel jacket, leather jeans and carrying a sign saying ‘I have a fetish addiction’. WHY IS THERE ALWAYS A MONKEY?!?? Please make the monkeys go away. Please?

  14. Jay says:

    wait, so is the FAIL that she asked for e-mail, or is the FAIL where they employed a female tech support?

    or is this a double FAIL?

    • Finn says:

      Well, if we’re going to play stereotypes, it goes both ways…

      They could hire a female and actually have some semblance of communication skills from tech support but little technical knowledge thus leaving you wondering what was the point, or they could hire a male who knows his way around a computer but is still no help because he can’t understand even a simple question and instead of admitting it and working with you, resorts to being an a-hole about it.

      Moral of the story: You can’t win with tech support.

  15. MRN ♂ says:

    Wow, just leave, OK?

  16. Luis says:

    You know that is possible to send e-mails in a local network, right? It’s not needed internet for it, if you have internal mail servers… this is not a fail, or, at least, it might not be a fail.

  17. Maybe their intranet still works.

  18. If you can’t see this message, please give me your room number, your zodiac number and your lucky number. Thanx.

  19. Hairy says:

    Her handwriting is nice.

  20. Aja says:

    Brittany Murphy’s law.

  21. alma says:

    what did fail here? no relation between company exchange email server and the internet… silly hype nerds

  22. alma says:

    INTRANET != INTERNET

  23. zwaaa says:

    How is this a fail? So their internal corporate e-mail and lan are fine, but their ISP or gateway went down?

    Fail Fail.

  24. czuhc says:

    To find out if you’re email is working, please send a mail to yourself and ask for reading confirmation.

  25. ShadowTheSniperZombie C.C.C./Head of the Janitors' Union/Co-owner of ZombieTrollNetwork says:

    (To answer a previous post yesterday)
    I am 17.
    I live in the USA.
    I am in 12th grade.

  26. ShadowTheSniperZombie C.C.C./Head of the Janitors' Union/Co-owner of ZombieTrollNetwork says:

    *jams paper in CD drive*
    *tries to get it to go through the wire*
    *breaks the laws of physics and emails paper through the wire*
    *scientists are left baffled*

  27. oh wow! my office operates on the same level of efficiency!

  28. Nachti says:

    Well, she’s definitely no brianiac.

  29. 5 eagles/high5/1fox/1cats/1vole/owl/caterpiller/1subway/1tombstone C.C.C says:

    Good morning all I sent your all an e-mail to this effect.

  30. lslsls says:

    this is fake! you can see the bad photoshopping on the left of the board (weird white color), and the reflection shows there’s writing, where the photo does not.

    • Malfeasant says:

      i think your comment is a bad photoshopping, you said on the left of the board, but the picture has it on the right :P

      • typotype says:

        Also, the “weird white color” was removing the email address for privacy reasons. Duh.

        • lslsls says:

          ah you’re both right!!!! can my excuse be it was way too early in the morning for debunking fails? major fail on my part *hardcore sigh*

  31. Kalacia says:

    Well im sorry to be a none failer, as i do love failings of all types.

    They may be on an internal email network where the internet is not required for the email to function. So it is a plauseable request.

  32. Jim Heckel says:

    Not really a fail. Email is not internet. POP/SMTP servers might not need internet to function (depending on their setup).

  33. Odidnac says:

    In my university I can send an @mail to the technicians without internet connection. You guys never heard of LAN’s?

  34. Jay says:

    Not seeing the FAIL in this picture. Most companies and educational facilities have internet separate from intranet and can still have email while the internet is not working.

  35. czuhc says:

    *is waiting for the next one*

  36. The Moomin says:

    Well, our office IT is so crap we can hardly use the email when the internet is working, so nerrrrrrrrrrrrrrrrrrrrrr :p to all you smartarses.

  37. Skip says:

    Definitely no fail… Brittany is most likely an RA of a dorm, and considering a lot of students don’t check their email for IT notifications, they wouldn’t know why the Internet is down and run to complain to someone.

    This note would be on her door if she’s not in her room.

    • IT GUY says:

      Everything above this line is IGNORANCE
      ________________________________________________________
      *sigh*
      Why you ask?

      If the internet connection is not working, and its a business, that would mean that the proxy server is in some way not working properly, thus cutting off the internet. If the email server is hosted though a Seperate server, then the inTRAnet will be working just fine and would allow for inTRAnet email traffic.

      • jam says:

        Thank you for this. If only someone had pointed it out sooner.

      • Jay says:

        Doesn’t mean the proxy server is not functioning properly. Could be a number of things. May not even use a proxy server. Could be the ISPs problem. Could have been construction in the area and someone cut a line while digging.

  38. b says:

    On networks the web often goes down without affecting the email server…

  39. olga says:

    my internet isn’t working :S

  40. Tenchuu says:

    Actually, this fail is a fail. Just because the Internet isn’t working doesn’t mean that the internal Mailserver isn’t.

  41. John says:

    Sometimes I wish failblog’s comment system was upgraded to be more like Digg’s

  42. DOT says:

    this is a real fail. a photoshopfail. is failblog running out of pictures?

    also, if there was no e-mail adress fo real. its not funny. :c

  43. rake says:

    Not a fail. Rather boring.

  44. DemonLord says:

    since it mentions an IT department it is either a business or uni or similar organisation, probably with an internal exchange server, most likely with a proxy between the LAN (intranet) and WAN (internet) sides, meaning all internal communication works fine (so internal email) and all external communication (internets) doesn’t work. given the above I brand this fail: Understanding basic Corporate networking FAIL!

  45. cliosguy says:

    not a fail, the guy believing it was a fail IS a fail

  46. RGlahBlert says:

    ———————————-

    Everyone above this line is made of shrimp pasties called corn balls.

  47. duh says:

    don’t know if anyone’s pointed this out yet, but in a bigger company, inter-office emails still works fine if the internet goes down. this fail is a FAIL. Also, anyone still actually ghey enough to put “first” on a message board is a LIFE FAIL

  48. bobdobbs says:

    A perfect ts operation, I think. This way no one will bother you down in the IT pit and you can go back to drinking coffee and paying ping pong.

  49. Jeffguy1542 says:

    The front office people at my school do that all of the time.

    *BEEEP*

    “If your computer is not working, please e-mail [name omitted].”

  50. Wetpixels says:

    Brittany’s are typically dumb-asses.

  51. Bon says:

    dont u guys realize that it was whited out on the computer? look above “thank you”……its not the same color

  52. exdisney27 says:

    That is so typical of a school administrator.

  53. Matt Scheaffer says:

    Did any of you interwebz engineers think that maybe the fail is not the email part but the IP part? Tell me how someone has an IP with no internet connection.

    • marcel says:

      by having a local ip in their local network.
      thats also why they have email IN their LOCAL network.
      they just cant reach the internet from their network.

  54. Fawfulster says:

    If your phone is not working, please give me a call with your number.

  55. Chris says:

    I’ve actually had this yelled at me by an IT “professional.”

  56. probiesaurus says:

    I kinda wish the message was from someone called Candii (‘It’s spelled Candy, with two i’s’)

  57. Photography says:

    I thinks it is fake.. they make this poster to make fun out of it..

  58. MarkFL says:

    I swear this is true:

    I work in retail, and last year on December 24 — yes, the day before Christmas — the power went out. Not just our store, but the the whole area. So we called the power company, and they said it would be up to three hours before power would be restored…and then they said for more information, log onto their website.

    Yes, we had some people in the cafe using the WiFi, but without the power…no WiFi.

  59. Lily says:

    LOLOLOLOLOLOLOL! LawLOLawL!

  60. what about emailing on a cell phone, though?

  61. marcel says:

    its pretty much possible that the intranet is still working, so the coworkers can mail eachother (and have a ip-address), but they just cant reach the internet. so this is completely perfect.

  62. Ruben Perez says:

    Like someone else already pointed out, this is probably not a fail. Most dorms, offices, hotels, heck even ISPs, can have services (such as email) in their own internal (ie. local network, etc) servers, so emailing may be perfectly possible.

    Tricky one, but definitely not a FAIL

  63. Kukulkan says:

    Failed fail!

  64. Shuggy Puck says:

    Ever heard of internal mail? Fail.

  65. dh says:

    not a fail.

    its a fail fail

  66. Harvey says:

    Our internet connections were down at work. We needed the new instructions, but they were never sent. I called IT to explain the problem & was told to send them an email so they could email the instructions to us because they didn’t know how to use the fax machine.

  67. Carl says:

    It’s a buisiness they have a Exchange serv, its not a fail….. intern mail works

  68. James M says:

    It’s a college dorm, where there will be myriad alternative options within walking distance. Someone else’s room where the network isn’t down, for instance, or the wi-fi that probably works on the lawn of that same building, or one of the tens of thousands of other places that probably are easily accessed on campus.
    Or maybe one the few dozen (or hundred) nearby coffee shops. I think this is Win, since Brittany clearly is laying down the law in the form of “don’t come to me with your petty problem.”

  69. Kyo says:

    No joke, but that’s what my teacher said one day as well. “We can’t download that PDFs, our internet is broken” He answered: “Well in that case I’ll email it to you”

  70. nig says:

    ___________________________________
    everyone in between these lines are homo l
    ——————————————————–

  71. shikigami says:

    it’s probably an RA door for a dorm – at least that was my thought- and I know their pain. Also, there was something else written on the board that was deleted by whomever uploaded the picture. You can see the white blocks after e-mail, and the reflection of it on the wall beside the board >.>

  72. Number6 says:

    Umm, corporate email can still work internally without internet access being up.

    “Fail” fail.

  73. Corey says:

    It’s Photoshoped

  74. cinja says:

    you can text message to an e-mail -__-;

  75. gunniguy says:

    RA Fail!!!

  76. Dave says:

    I work in I.T, our internet goes down quite often but if their running their own mail server chances are it will still send internally within their domain so i don’t see the fail

  77. chris says:

    This isn’t really a fail. Internet isn’t working but inTRAnet can be up and you can have internal mailing systems (like i know google has that set up).

  78. Andreas says:

    The funniest part for me is that you need internet for e-mail too.

  79. Holly says:

    this is fake…

  80. Someone says:

    C’mon dudes, she’s clearly stupid like a fox. This is a lazy win.

  81. Azrael says:

    What a dumb bitch…Hahaha. It’s even funnier because I know two people named Brittany, and I intensely dislike both of them.

  82. Dweezy says:

    Not much of a fail. On the surface it’s a bit of a fail so that’s why it was posted. But it doesn’t go beyond that because if you think about it, this could be in a dormitory where kids have access to internet elsewhere like the library or other floormates, so they could email using another computer. It could be possible that a particular room is having problems. I don’t think this Brittany girl would write something like this if she knew the person had no other access to email.

  83. Highborn.hunter says:

    IT have you tried turning it off and on again?

  84. Tyke says:

    I think this was the TECH support being a smartass, probably tired of people complaining of internet problems that they probably can’t fix. YAY PASSIVE AGRESSIVENESS!

  85. Software says:

    Another great post.
    Thank you for the information, Its good to see such quality posts.
    Im subscribing to your blog.
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  86. Che says:

    BOFH FTW

  87. anon says:

    I think this could be a IT win. Since the users cannot email, the IT department won’t get any emails, thus they won’t be bothered to fix the problem.


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