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Marriott Fail


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Submitted by A. Bell

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» 233 Failures in Communication

  1. Gorgonzola says:

    Someone should really check their emails before they send them.

  2. pwner of N00bs says:

    Wow! She’s a bright one.

  3. moop says:

    first cause first guy didnt say first

  4. Allera says:

    Maybe Marie just has it in for John, and wants a disgruntled customer to come and make a, ah, “forceful complaint.”
    Never piss off your P.A.

  5. stu1707 says:

    Pure gold.

  6. BloodyBlahBlah says:

    It’s a good thing Mr Bell didn’t request the bank account or sth

  7. Josh Forman says:

    He should write back indicating he knows the name. “ha! I got to your colleagues first! his name is John *********”

    And really.. my valid reason would be i want his staff to all receive raises.

  8. Moo says:

    You know, this is strangely relevant. I called up Target the other day to get the name of the store manager, work-related so that we could send him an invitation to a City event.

    They would only let me have his first name. What am I gonna do? Track him down and feed it to him if they give me a last name? Company logic FAIL. If someone has the intent, they’ll do what they plan to do, regardless of whether or not you give out a name through a store.

  9. Thiefree says:

    “That’s IT, Marie, I’m taking back your ‘best secretary ever’ mug!”

    “I’m a PA DAMMIT!” *throws mug at John’s head*

    If you think about it, I think it’s pretty clear that this is what happened next.

  10. darqmann says:

    Another classic from my home town.

    It’s quite typical really, native Bristolians aren’t known for being quick witted.

  11. Endo says:

    This Post is a BIG FAIL.

    P.A. means Personal Assistent to the general manager…. Failpost….

  12. Larwick says:

    Haha awesome i walk by that place every day.

  13. fuzz on the concept says:

    Looking at the surnames of both Marie and John here, I’m wondering if we’re related.

  14. Not_you says:

    pure weirdness – i’m north american, but i stayed at this hotel 4 days ago. very pretty, marble and old oil paintings everywhere. funny that it should turn up on failblog less than a week after i was there for one night… how random!

  15. jdmasters says:

    Brilliant haha – you cant fool me. I will say that is an interesting signature block. Why not take it step further and say PA to general manager xxx daughter of xxx sister of xxxx who happens to be a Libra.

  16. hihihihiLOLihihihihi says:

    hihihi.

  17. Michelle says:

    Just you try to get that name, mister!

  18. TerryCollmann says:

    “Don’t tell them your name, Pike!”

  19. somebody says:

    I just wonder why she won’t give out the name in the first place.

    • fluffy says:

      It’s weird that she wouldn’t. But that’s what makes this fail all the more beautiful.

      • Dragonwriter says:

        The only thing I could think of was that the original request for the name in some way made her think that giving it out would cause a problem.

        • fluffy says:

          You can kinda see that in the email. Not only does she refuse to give it out, she also instructed everyone else to keep it secret. But why does a hotel manager need his PA to protect him like the secret service?

    • bcdm says:

      I would assume she wouldn’t give it out because Mr. Bell here was being a complete and utter douchetard to her and the staff there via email. The phrase “the customer is always right” was most likely used somewhere in the email chain.

      Of course, the fact that she’s a moron may indicate that she wasn’t perfect in this exchange either. I’d love to read the emails in their entirety to find out just who was the true fail here.

  20. Biff says:

    How would you like to be this woman though? Suppose this guy actually wants the G.M.’s name so he can track him down and kill him and eat his liver. So this secretary has to say, “Nope won’t give you the name. Sincerely, Marie Comerapemethenkillmeandeatmyliver-Smith

    • fluffy says:

      If that was the case, she shouldn’t have answered the email, and turned it straight to the police. She has no problem revealing her own identity, tho.

    • Outback Jon says:

      Well, is he going to at least be civilized and have some fava beans and a nice chianti?

  21. Savage says:

    hahahah Whoever wrote this email should be contacted by the McCain Campaign as a possible VP candidate.

  22. Someone says:

    Aaarbl! Aaarbl! Aaarbl!

  23. Justin says:

    ….tacos are delicious, yes?

  24. Spun says:

    Hey! That’s right round the corner from where I live.

  25. Sara J says:

    Testing… testing… doesn’t Failblog love me anymore?

    • Sara J says:

      Dang, finally! My comments were rejected all day long!

      • fuzz on the concept says:

        Hi, Sara. If by chance you were posting on pages that already had 200 or so comments, they will be visible to you now only if you choose the “Show all” button (located underneath the name of the fail towards the top of the page).
        .
        *shows off*

        • Sara J says:

          None of my comments showed up, whether there were 18, 100, or over 200 when I posted. :( I thought someone banned me!!! *cries*

  26. Rubin says:

    haha i used to live in bristol and know the very hotel this is about!

  27. Failerella says:

    Hilarious. Typical Brit Twit.

  28. BethaMah says:

    Is Mr. General Manager having an idenity crisis?

  29. twizzler says:

    Hang on

    Surely the main question is: What it it that Mr Bell did that caused the hotel staff to try to conceal the name of their manager from him? Like, what sort off asshole do you have to be to make people even scared to tell you their name?

  30. Tiffani says:

    Umm… EPIC FAIL for al of you. The email is requesting the name of the GM. She isn’t saying she’s the GM, she’s saying that she won’t give out his name. It’s a good thing you all pay attention.

  31. Tiffani says:

    Oh god… I’m epic fail.

  32. notsurprised. says:

    Aww bless the royal staff, maybe I won’t get as frustrated when I speak to them next (semi weekly occourance). We’re a lot nicer at my hotel, you want the GM’s name have it and his email.

  33. Heorte says:

    Aww no thats the hotel from my city

  34. Luke says:

    Used to work in that actual marriot on college green!
    Woop Woop!

    Pink Shirt and a waistcoat….lush

  35. Mark says:

    Over Thanksgiving, I was at a Mariott in Chicago. The morning we left, I needed to pick up breakfast from a friend’s room, but I forgot his room number.

    “I’m sorry, I can’t give you that information,” the front desk lady told me, “But I can try calling his room for you.”

    “Sure, thanks.”

    There’s a note on the room phones that says: Dial 7 before the room number for floors 1-9, and dial the room number for floors 10 and above.”

    She dials 7257. It rings, and i get the voice mail.
    “You’ve reached mailbox number 72 57…”
    “Thanks,” I told the lady, and returned her the phone.

  36. cOSMIc AlCHEmISt says:

    hey did nebody notice that sum of the FAILS r like duplicated 10 or 20 pages down the line?

  37. Alex says:

    WOW!
    epic fail

  38. Kevin says:

    I live just by this marriot

  39. Sion says:

    negative eggs!!!

  40. coofee says:

    LOL I did an internship there ^^


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