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Service Fail

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421 Failures in Communication »

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RedWhiteAndBoom

Brilliant fail, I’ll remember this one

dvlshDawn

I’m glad they didn’t have to wait that long to use the bathroom. You could imagine what THAT disgruntled note would be written in. LOL!

 
 
 
Mao

This isn’t really much of a fail.

More like “oh, damn”

Zao

Perhaps a condiment usage fail?

umbringer

no, service fail. they failed to get served, so they served them up some fail

 
 
 
 
 
trucka

thats effing awesome! win!

 
 
Scot Z

That’s even better than my usual penny tip for bad service!

Clara

That’s an awesome idea! I may just adopt it myself!

 
 
 
 
 
 
dvlshDawn

I second that. 100% customer win.

 
 
What the?

Wait, what is at the end of the counter? It looks like fries. Hmmm.

jack

yep, french fries
it looks like a mcdonald-like restaurant where you actually have to line up to order your meal.

Capt Obvious

Except for the menus attaced to the napkin holders…

 
Capt Obvious

Except for the menu nestled behind the napkin holder….

Homer

It is attached or nestled?

Capt Obvious

Both, Obviously. Double postin’ FTW!

 
 
 
 
chez

so everyone else was getting food and they got screwed. revenge WIN!

 
 
Danometer

LOVE IT! CUSTOMER PWN!

 
Not Me

What I find amazing is that this seat appears to be at a bar…which should be like sitting in the front row. That place needs to hire more staff.

Karen

Or just some staff with some sense. Front row seating and still no service? The OWNER needs to clean this one up. OWNER FAIL!

 
 
 
Not Me

…30 minutes PLUS enough time to do this without being seen. Gah!

 
 
 
Muhammad The Camel Guy

They were served ketchup, does that count?

Matir'D

Absolutely…mustard, salt, pepper, and napkins too. I wonder which server won the bet to see how long they would wait before they left.

 
 
Matir'D

CUSTOMER FAIL…I’ve been in the restaurant business for almost 20 years. I wouldn’t have waited on those douchebags either. If you get bad service, its cause you suck and they don’t like you. Every server has the right to refuse service, so if you get ignored, I suggest you start working on your social skills. They don’t like you and they don’t want your lousy tip. Customer fail since it took those losers 30 minutes to figure that out.

david

truth!

first of all, i doubt they waited thirty minutes. second, i’m sure they’re douche bags, because only a douche bag would do something like that.

hobbes

Yeah well the place still has to clean it up so its not a customer fail!

 
 
ice_army

WoW! 20 years?? Maybe next year, they’ll put you in charge of FRIES!
As to your comment, you fail. Customers pay for service. Not getting said service, would be like you paying for the h* on the corner, and her telling you to b*ow yourself!

Matir'D

NO retard, it’s more like you getting turned down by the ho then squirting condiments on her cause your mad!!! Please kids, your starting to bore me.

 
 
Diner

Every restaurant owner also has the right to go out of business. Calling your customers (the people who pay your rent) “douchebags” is a great way to exercise that right. As Sam Walton said “There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”

Matir'D

DOUCHEBAGS DONT PAY!!! get the F out, you cost more money than your worth. . Sam Walton running a restuarant business would be an epic faliure. If you try to apply the same Wal-Mart style managment to food service, it clearly seems you have no clue. We have plenty of other good honest, decent, well paying customers to wait on. GO HOME AND COME BACK WHEN YOU HAVE MANNERS AND READY TO SPEND MONEY!!!

raelalt

Dude, that coffee pot with the orange rim where you work? That’s the decaff, use it.

 
Bookman

Typical of the lousy server: decide beforehand that the customer’s a douchebag, give the customer lousy service, the tip reflects the lousy service, the server blames the customer, but takes satisfaction in the knowledge that the server was right in the first place - then bitch about the customer to the rest of the staff, leaving out the part about the lousy service.

Shouting at people who have had lousy service and blaming them seems to be indicative of this.

 
 
Target's better

Maybe that’s his plan, genius.

 
 
Diner

And every restaurant owner has the right to go out of business. Thinking of your customers as “douchebags” is a head start in that direction.

“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” - Sam Walton

risskia

Not disagreeing with most of what you said - but quoting Sam Walton (of cruddy, slave-wage walmart) to define customer service…

I dunno, man. I just dunno.

 
 
chez

i work at a restaurant too and i don’t doubt they waited that long. you don’t like your customers, well that’s tough. serve them and get them the hell out. you whine more than they do and yes they will be douchbags in return. this is your job, this is their time off and working in a restaurant you know what to do to people who waste your time off.

 
tycobb9999

You better hope I never come to YOUR restaurant, pal. With an attitude like yours, I’m sure by “being in the restaurant business for almost 20 years” means you’ve been flipping burgers in the back of McD’s for 5….

ucantfindme

well said diner and chez!

 
Matir'D

Or I make more money than you and I’m happy with my job and benefits. I really hope you don’t come in, but if you do, I certainly hope you do cause a scene so I can have you locked up by the cops. GET TO WORK BEFORE YOUR BOSS SEES, U LAZY LOSER!!!!! Cause it dudes like you that get to do all my sidework when you get fired.

Luanne

You are a delusional, uneducated, self-aggrandizing loser. I will assume you don’t know what any of those words mean and that you cannot follow any sort of sentence that doesn’t look like texting. So, to re-state that first sentence:

U r a ttl lsr. LOL!! LMAO!!!

It’s all about the Washingtons at your job. HOT. Raise the roof.

Dumbass.

 
RedDawn

You seem to talk alot of trash.
1. You called the customers that did this losers.
2. You say you wouldn’t have waited on them either. Yet, all they did was probably just sit there and wait. And wait. oh yeah..and wait.
3. Of course these customers didn’t pay and of course you wouldn’t want them because they didn’t tip. Why would they tip for no service.
4. You claim you make more money than people here? Working in the restraunt industry for 20 years…well honestly, that doesn’t make alot of money. In fact. I can be the d-bag here and say I make more money than you and I’m probably 20 years younger than you.

Now, if I were you boss and I read this, I would fire you in a heartbeat. If this is how you feel about customers, you are in the wrong line of work.

How about you sit down and reflect on your life. (Maybe college was a good idea afterall)

 
 
Ogre

tycobb9999, we spit in your food…DONKEY!!!!

 
 
Delphi

You’ve been in the restaurant biz for 20 years and you can’t spell ‘maitre’d'? If you’re a server with an attitude like that toward your customers, I’d suggest you work on YOUR social skills. ‘Cause you know…the word ’server’ means, ‘one who serves.’ Unless I’m missing something.

Matir'D

I bet you get plenty of bad service. HAHAHa!! I like most of my customers very much. They tip and they come back and tip again, u don’t, u suck, u wait. I never get out of bed before noon, I work short hours, plenty of hot girls at my choosing, I eat and drink for free and have cash in hand every night. I’m certain I make more money than you without any college. But somehow, I’m more educated than you even though your a great speller.

calvin

talking about short hours, hot girls, tips, and inconsistent caps in his ha-ha. This guys gotta be like 15. Noob.

Leah

I was thinking the SAME thing calvin.

 
 
Delphi

*applause* You sure are brilliant, aren’t you? Your attempt at deductive resoning explains your long tenure (and probable long future) in the restaurant industry. Social Skill Lesson #1: it’s rude to make presumptions about other people’s income bracket. Since you admit to lacking an education, and subsist on less than $5/hr, I’ll give you this one for free. Your post proves my point. Thank you.

B$

talk about being ignorant… obviously not many people that read this blog actually work in the restaurant business.. i have been working for a restaurant for almost 2 years (while putting my self through college) and after a while you come to terms as to which type of person you will get the better tip from.. its not rude to make presumptions.. 9 times out of 10 your usually right… from any background or age group, you know where the better tips will be from, no matter if you gave them great service or not.. so if you think you will get a better tip from another table, you try harder.. why try if you know your only going to get 10%… its all about money.. no matter where you work or what you do.. we all need to get it somehow

Delphi

Maybe 9 times out of 10 your goofy presumptions are right, but it doesn’t make it any less rude to speculate the income brackets of strangers. I don’t need to tell you what I tip servers, but I do think it’s rather hilarious that you think I’m a bad tipper just because I disagree with a salty ‘Matir’D’ who can’t get out of bed before noon, and depends on his job for free meals. LOL. Insecure, much?

 
RedDawn

So what are you saying is that since I’m 23, I wear a simple t-shirt, jeans and a pair of sandals, it tells you my income bracket is bad and that I have no social skills due to my age?

Sir, you are sorely mistaken to make calls like that. No matter wait. You don’t have to look wealthy to be wealthy. You don’t have to look kind to be kind.

I look like I’m an a-hole and I’m one of the nicer people you could meet.

B$

im not saying i can tell your income bracket.. what im saying is that looking at your customers at your tables you will make an assumption on which table YOU PERSONALLY think you will get the better tip from.. your not always right but most of the time you are… like if i was to have a table of 4 high school kids… i know all they will want would be an appetizer and water and live me like a 10% tip, as well as elderly people.. but if i was to see a group of middle aged business people.. you know they you would most likely be able to get a better tip off of them.. so yes its all about perception.. granted my ideal about people can change once im at a table talking to them.. but at the first glance no matter who you are you will make an instant ideal about them..

ok

I have to disagree with you and agree with RedDawn, I am only 21, I go out to places wearing t-shirts with Unicorns on them, the same pair of jeans I have had on all week, tennis shoes I have owned for a year, and yet when I tip, I tip based on the way I am treated, even those who give me not so great service still gets good tips. Now that I think of it, maybe you are right. It kind of goes on the same thought of whether you will succeed or not.

“Think someone will tip bad, or think they will tip well, either way you will be right.”

Do you think maybe the reason people tip you bad when you think they will is because you treat them worse because you think they will tip bad?